Legal
Legal & policy documents
Privacy & Data
- Children's Privacy NoticeOur approach to children's privacy, and why our services are not directed at children.
- Cookie PolicyHow aicial uses cookies and similar technologies, and how to control them.
- Data Retention & Deletion PolicyHow long we keep personal information, and how we delete it.
- Data Processing AgreementThe data processing terms and international transfer safeguards for aicial’s processing of customer data.English (AU)
- Privacy PolicyHow aicial collects, uses, discloses and protects personal information.
- Sub-processor ListThe current list of third parties aicial engages to help process personal data.English (AU)
- US State Privacy Rights NoticeAdditional privacy rights for residents of certain US states.
Security & Trust
- Business Continuity and Disaster Recovery StatementOur approach to keeping aicial available and your data safe.English (AU)
- Government and Law-Enforcement Data Request PolicyHow we handle a government or law-enforcement request for user data.English (AU)
- Security and Vulnerability Disclosure PolicyOur approach to security, and how to report a vulnerability.English (AU)
- Transparency ReportOur reporting on government and law-enforcement requests for user data.English (AU)
Legal Agreements
- Acceptable Use PolicyThe rules for using aicial’s services responsibly and lawfully.
- API Terms of UseThe terms that will apply to accessing and using an aicial API, once one is available.English (AU)
- Beta and Early Access Program TermsSupplemental terms for participating in an aicial beta or early-access program.English (AU)
- Trademark and Brand Usage GuidelinesGuidelines for referring to and using aicial’s brand.English (AU)
- Dispute Resolution & ArbitrationA plain-language guide to how disputes with aicial are resolved.
- End User Licence AgreementThe licence terms for any installable aicial software component.English (AU)
- Free Trial and Freemium Supplemental TermsSupplemental terms for aicial’s free trial or freemium tier.English (AU)
- Intellectual Property, Copyright and Trademark Noticeaicial’s intellectual property notice and copyright takedown process.English (AU)
- Master Subscription and Services AgreementThe master framework agreement for enterprise and agency customers.English (AU)
- Third-Party and Open-Source Licence NoticesAttribution and licence notices for open-source software used by aicial.English (AU)
- Reseller and Partner Program AgreementThe terms for aicial’s reseller, partner and affiliate program.English (AU)
- Refund & Cancellation PolicyWhen and how refunds and cancellations apply to aicial’s services.
- Service Level AgreementUptime, support and credit commitments for aicial’s planned self-serve software service.English (AU)
- Terms of ServiceThe terms governing your use of aicial’s website, waitlist and services.
Responsible AI
Compliance & Governance
- Accessibility StatementOur commitment to an accessible website.
- Anti-Bribery and Corruption PolicyOur commitment against bribery and corruption in how we do business.English (AU)
- Export Control and Sanctions Compliance NoticeOur approach to export control and trade sanctions compliance.English (AU)
- Human Rights PolicyOur commitment to respecting human rights across our business.English (AU)
- Modern Slavery and Ethical Sourcing StatementOur commitment to identifying and addressing modern slavery risk in our operations and supply chain.English (AU)
- Supplier and Vendor Code of ConductThe standards we expect from a supplier or vendor we engage.English (AU)
- Whistleblower and Ethics PolicyHow to report a concern about unethical, unlawful or unsafe conduct.English (AU)